How do I disable event registration?
When you create an event registration will automatically be enabled. If you want to keep registration closed until a specific time you are able to disable e...
Tue, 5 Feb, 2019 at 11:57 PM
How do I determine the fees I am being charged per registration?
To determine the fees you are being charged per attendee registration visit the Financials menu item under the Registration tab. Scroll down to the Attende...
Wed, 6 Feb, 2019 at 2:36 PM
How do I enable an attendee to register instantly?
Make registering for events even easier for returning attendees with the Instant Registration feature. Enable this option to allow the attendee to be fully ...
Tue, 5 Feb, 2019 at 11:58 PM
How long will it take for a registrant's refund to be processed?
It depends on the bank handling the transaction but it is typically 5-10 business days.
Tue, 5 Feb, 2019 at 11:58 PM
If an attendee has registered and paid, can we issue a refund if they decide choose a cheaper pass?
If you change an attendee's pass to a cheaper option they a credited amount will appear on their account. You can then refund that amount. Learn more a...
Tue, 5 Feb, 2019 at 11:58 PM
The registration page says "Event Registration Is Not Available." What's wrong?
Make sure that your event pass has been made valid for at least one of your event dates. In your event admin, select the Registration tab and then Passes me...
Tue, 5 Feb, 2019 at 11:58 PM
What is the quick login function?
The quick login function allows you to send a link to attendees that will log them in with one easy click. You can add the quick login function to any messa...
Tue, 5 Feb, 2019 at 11:58 PM
Will I get charged for attendees whose registration is cancelled?
No, we return both the transaction (per attendee) fee and the payment transaction fee if you cancel an attendees registration.
Wed, 6 Feb, 2019 at 11:24 AM
Can attendees cancel their own registration?
If your organization or business unit is set to only host free events, an attendee can opt to cancel their own registration.  To accomplish this, an attend...
Mon, 30 Sep, 2019 at 8:48 AM